Jolena Grande, CFSP

Jolena Grande, CFSP, A.S., B.S., M.F.S., M.S.

Mortuary Science, Health Science

Email: jgrande@cypresscollege.edu

Phone: 714-484-7000 Ext : 45023

Office Hours : Mondays 10:00-12:00 p.m.; 1:00-3:00 p.m. Fridays 9-11 AM; 1-4 PM

Location: Mortuary Science Department Technical Education 3, Suite 215G

 
 

MORT 265 C Funeral Service Management II

Catalog Description

The course is a continuation of MORT 165 designed to introduce the mortuary science student to the basic principles of management as they apply to the practice of the funeral profession; to the financial aspects of funeral business operation, concepts of financial management and the use of financial information in decision-making relative to cost analysis and control, pricing, inventory and in assessing the firm’s performance; and credit policies and practices. Emphasis is placed on general management technique and theory as it relates to funeral service practice, and specific areas of funeral service practice and the managerial guidelines for those areas. Basic principles of merchandising, methods of pricing, display, presentation, and control of funeral merchandise as it applies to the funeral profession are also discussed. Additionally, the role and function of an effective manager with emphasis placed on the management functions of planning, organizing, motivating, directing, and controlling, and how to purchase a small business are also covered.

Required Course Resources

Textbooks (at bookstore)

  • Heintz, James A. and Parry, Robert W., Jr. College Accounting, 19th edition, Chapters 1-15 (2008). ISBN: 9780324382495
  • Klicker, Ralph L. Funeral Directing and Funeral Service Management (2007). ISBN: 9780964796744

Course Outline (at bookstore and on Blackboard course site)

Handouts (provided by instructor on Blackboard course site)

Other materials as necessary located at the library or on the Internet (Blackboard course site http://cypresscollege.blackboard.com/)

 

Blackboard Web-Enhancement

To access Blackboard you will need:

  • PC running Windows 98, 2000, XP, or Vista
  • MAC running Macintosh OS 9.x or OS X
  • At least 512 MB RAM , but more may be required for multiple applications or videos used in some courses
  • Internet connection via modem of 56k bps or faster
  • Recommended web browser: Firefox 2.0, 3.0 Internet Explorer 7 is supported; Internet Explorer 8 must be used in the compatibility mode
  • Word processing program