Marilyn  (Mimi)

Marilyn (Mimi) Ivey, , M.A.

Airline Travel Careers, Career Technical Education

Email: mivey@cypresscollege.edu

Phone: 714-484-7411

Office Hours : Contact me by Email. I am online only and not on campus.

Location : Technical Education

 
 

ATC 183 Customer Care

ATC 183 Customer Care

Instructor: Mimi Ivey

Link to Blackboard: Online and Web-enhanced Website: http://cypresscollege.blackboard.com/

Username/Password: Same as your MyGatway/Webstar id and password

Program Website (additional resources): http://web.mac.com/kreiland

Office/Contact Hours: I am not on campus but am available through Email: mivey@cypresscollege.edu I answer Emails as promptly as possible and I generally respond within 24 hours.

Required Text:

Customer Care: .Paul R. Timm - Prentice Hall, 5th Edition.. This text may be purchased online at the Cypress Bookstore, Go to the www.cypresscollege.edu main page and click on the Bookstore link.

Web-based and Online Access:

Whether you are taking this class on campus or online, you will need to sign into Blackboard at http://cypresscollege.blackboard.com/, using your My Gateway/Webstar student identification number (for example @00001234) and your Webstar password (the default password is your birthday mmddyy, but if you change it and forget it, you can get click on forgot password link  to get a new password). I recommend bookmarking this site so you will be able to access it easily.

Course Description:

This 16 week class meets entirely online. This course introduces examines the priority of customer service and satisfaction in the airline industry. Topics include safety, security, and service standards.