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Kathleen Reiland

Kathleen Reiland, B.S., M.A.

Airline Travel Careers, Career Technical Education
Aviation, Career Technical Education

Email: kreiland@cypresscollege.edu

Phone: 714-484-7411

Office Hours : Mon. 10:00 a.m. - 2:00 p.m. Wed. 10:00 a.m. --2:00 p.m.

Location: Technical Education Building 1, Room 210

 
 

Biography


Welcome! 

It is my pleasure to have you join our program. One thing I have learned since joining Cypress College in the fall of 2000 is that students who enroll in our Airline & Travel Careers and Aviation Programs have something in common: a sense of adventure.

Most of you enrolled because you have a desire to get out and see the world for yourself. For that same reason, I left my position as a psychiatric technician to become a flight attendant many years ago. I was able to maintain my flight attendant active status throughout my twenty years of airline management where I eventually became the Director of Customer Services Training for a major airline with a training staff of 115 responsible for training 25,000 employees annually. I left my management position and went back to being a flight attendant so I could spend more time with my children.  At the same time, I went back to school and earned a master's degree in Literature and Writing Studies.  I taught English part-time at Palomar College and CSU San Marcos.  But when I heard about the Airline & Travel Careers Program at Cypress College, I welcomed the opportunity to combine my enthusiasm for flying, traveling, and teaching. 

You'll find that, like me, all of the instructors in our program have worked in their fields of expertise and they share your sense of adventure. We look forward to helping you go places!

 

Recommended Course

The Airline & Travel Careers Program provides students with a career path for attaining the communication skills, practical knowledge, and technical training necessary for pursuing a career in the areas below. It is recommended that students begin with the courses listed on the Basic Certificates:

Basic Flight Attendant Certificate 

Required courses are all 3 units except where noted:

ATC 101            Intro. to Travel Careers

ATC 102            Career Com./Portfolio

ATC 183            Customer Care: Airline/Travel

ATC 174            Destinations: Americas/Europe

    Or ATC 175   Destinations: Africa/ Pacific

ATC 270            Airline Operations

    Or ATC 274   Passenger Services & Safety

Total Units for Basic Certificate:   15

 

Basic Travel/Tourism Certificate  

Required courses are all 3 units except where noted:

ATC 101            Intro. to Travel Careers

ATC 102            Career Com./Portfolio

ATC 123            Travel Sales & Tour Operations                          

ATC 174            Destinations: Americas/Europe

    Or ATC 175   Destinations: Africa/ Pacific

ATC 191            Airline Reservations: APOLLO

    Or ATC 192   Airline Reservations: SABRE

Total Units for Basic Certificate:        15

 

Basic Airline Customer Services Certificate 

Required courses are all 3 units except where noted:

ATC 101            Intro. to Travel Careers

ATC 102            Career Com./Portfolio

ATC 174            Destinations: Americas/Europe

   Or ATC 175    Destinations: Africa/ Pacific

ATC 191            Airline Reservations: APOLLO

   Or ATC 192    Airline Reservations: SABRE

ATC 270            Airline Operations

Total Units for Basic Certificate:   15

Resources