Help Desk


The Technology Services Help Desk provides technical support and training to Cypress College staff, faculty, and students. The Help Desk standard service level agreement is two hours after a call, (714) 484-7157, is made.

A technician will follow up during normal operating hours, Monday – Thursday, 8 a.m. to 5 p.m.

T: (714) 484-7157

Ehelpdesk@cypresscollege.edu

Help Desk Hours of Operation

MondayTuesdayWednesdayThursdayFriday
Fall/Spring Semester7:30 a.m. – 7 p.m.7:30 a.m. – 7 p.m.7:30 a.m. – 7 p.m.7:30 a.m. – 7 p.m.7:30 a.m. – 7 p.m.
Summer Semester7:30 a.m. – 6:30 p.m.7:30 a.m. – 6:30 p.m.7:30 a.m. – 6:30 p.m.7:30 a.m. – 6:30 p.m.Closed
*Hours are subject to change under circumstances.

CTS Team

NameTitlePhone
Dr. Peter MaharajManager, Academic Computing Technologies and Media Services(714) 484-7108
Taylor GarrettAdministrative Assistant III(714) 484-7022
Troy McKeownIT Services Coordinator I(714) 484-7263
Mike Land IT Services Coordinator I(714) 484-7061
Paul HamblinIT Technician II(714) 484-7078
Abed “Andy” MajdalawiIT Technician II(714) 484-7112
Mazen Itani IT Technician II(714) 484-7110
Ismat “Matt” KahlonUser Support Analyst(714) 484-7157
Zifeng “Gary” Xie IT Specialist, Systems Application(714) 484-7111

Administrative Support Hours of Operation

MondayTuesdayWednesdayThursdayFriday
Fall/Spring/
Summer Semester
8 a.m. – 5 p.m.8 a.m. – 5 p.m.8 a.m. – 5 p.m.8 a.m. – 5 p.m.8 a.m. – 5 p.m.
*Hours are subject to change under circumstances.

Application Support Directory

Adobe AppsCypress Hekp Desk(714) 484-7157
ArgosNOCCCD(714) 808-4849
Banner SecuritySamy Orellana at District(714) 808-4869
CanvasNando / Distance Ed(714) 484-7052
CC ConnectCypress Hekp Desk(714) 484-7157
Clock WorkSummer Justice / DSS(714) 484-7104
Cranium CaféCounseling 
CurricunetMarbelly Jairam(714) 484-7011
Degree WorksCounseling 
E-mail Password ChangeCypress Hekp Desk(714) 484-7157
Microsoft O365 OnlineCypress Hekp Desk(714) 484-7157
Mygateway Password Changemg.nocccd.edu 
On BaseNOCCCD(714) 808-4849
Online ClassesNando / Distance Ed(714) 484-7052
Parking RegistrationCampus Safety 
SARSLou Tran(714) 787-7052 x48741
Schedule HelperNOCCCD(714) 808-4849
Software InstallCypress Hekp Desk(714) 484-7157
Student RegistrationAdministration and Record 
Time KeeperCypress Hekp Desk(714) 484-7157
Track DatSarah Jones(714) 484-7000 x48420
Turn-it-in:Individuals’ Department Office Manager’s 
VDICypress Hekp Desk(714) 484-7157
VOIP/PhonesCypress Hekp Desk(714) 484-7157
VPNCypress Hekp Desk(714) 484-7157
Web DevZi(714) 484-7111
ZoomCypress Hekp Desk(714) 484-7157