Help Desk


The Technology Services Help Desk provides technical support and training to Cypress College staff, faculty, and students. The Help Desk standard service level agreement is two hours after a call, (714) 484-7157, is made.

A technician will follow up during normal operating hours, Monday – Thursday, 8 a.m. to 5 p.m.

T: (714) 484-7157

Ehelpdesk@cypresscollege.edu

Help Desk Hours of Operation

  Monday Tuesday Wednesday Thursday Friday
Fall/Spring Semester 7:30 a.m. – 7 p.m. 7:30 a.m. – 7 p.m. 7:30 a.m. – 7 p.m. 7:30 a.m. – 7 p.m. 7:30 a.m. – 7 p.m.
Summer Semester 7:30 a.m. – 6:30 p.m. 7:30 a.m. – 6:30 p.m. 7:30 a.m. – 6:30 p.m. 7:30 a.m. – 6:30 p.m. Closed
*Hours are subject to change under circumstances.

CTS Team

Name Title Phone
Dr. Peter Maharaj Manager, Academic Computing Technologies and Media Services (714) 484-7108
Taylor Garrett Administrative Assistant III (714) 484-7022
Troy McKeown IT Services Coordinator I (714) 484-7263
Mike Land  IT Services Coordinator I (714) 484-7061
Paul Hamblin IT Technician II (714) 484-7078
Abed “Andy” Majdalawi IT Technician II (714) 484-7112
Mazen Itani  IT Technician II (714) 484-7110
Ismat “Matt” Kahlon User Support Analyst (714) 484-7157
Zifeng “Gary” Xie  IT Specialist, Systems Application (714) 484-7111

Administrative Support Hours of Operation

  Monday Tuesday Wednesday Thursday Friday
Fall/Spring/
Summer Semester
8 a.m. – 5 p.m. 8 a.m. – 5 p.m. 8 a.m. – 5 p.m. 8 a.m. – 5 p.m. 8 a.m. – 5 p.m.
*Hours are subject to change under circumstances.

Application Support Directory

Adobe Apps Cypress Help Desk (714) 484-7157
Argos NOCCCD (714) 808-4849
Banner Security Samy Orellana at District (714) 808-4869
Canvas Nando / Distance Ed (714) 484-7052
CC Connect Cypress Help Desk (714) 484-7157
Clock Work Summer Justice / DSS (714) 484-7104
Cranium Café Counseling  
CurricUNET Marbelly Jairam (714) 484-7011
Degree Works Counseling  
E-mail Password Change Cypress Help Desk (714) 484-7157
Microsoft O365 Online Cypress Help Desk (714) 484-7157
myGateway Password Change mg.nocccd.edu  
On Base NOCCCD (714) 808-4849
Online Classes Nando / Distance Ed (714) 484-7052
Parking Registration Campus Safety  
SARS Lou Tran (714) 787-7052 x48741
Schedule Helper NOCCCD (714) 808-4849
Software Install Cypress Help Desk (714) 484-7157
Student Registration Administration and Record  
Time Keeper Cypress Help Desk (714) 484-7157
Track Dat Sarah Jones (714) 484-7000 x48420
Turn-it-in: Individuals’ Department Office Manager’s  
VDI Cypress Help Desk (714) 484-7157
VOIP/Phones Cypress Help Desk (714) 484-7157
VPN Cypress Help Desk (714) 484-7157
Web Dev Zi (714) 484-7111
Zoom Cypress Help Desk (714) 484-7157