Help Desk
The Technology Services Help Desk provides technical support and training to Cypress College staff, faculty, and students. The Help Desk standard service level agreement is two hours after a call, (714) 484-7157, is made.
A technician will follow up during normal operating hours, Monday – Thursday, 8 a.m. to 5 p.m.
T: (714) 484-7157
E: helpdesk@cypresscollege.edu
Help Desk Hours of Operation
| Monday | Tuesday | Wednesday | Thursday | Friday | |
| Fall/Spring Semester | 7:30 a.m. – 7 p.m. | 7:30 a.m. – 7 p.m. | 7:30 a.m. – 7 p.m. | 7:30 a.m. – 7 p.m. | 7:30 a.m. – 7 p.m. |
| Summer Semester | 7:30 a.m. – 6:30 p.m. | 7:30 a.m. – 6:30 p.m. | 7:30 a.m. – 6:30 p.m. | 7:30 a.m. – 6:30 p.m. | Closed |
CTS Team
| Name | Title | Phone |
| Dr. Peter Maharaj | Manager, Academic Computing Technologies and Media Services | (714) 484-7108 |
| Taylor Garrett | Administrative Assistant III | (714) 484-7022 |
| Troy McKeown | IT Services Coordinator I | (714) 484-7263 |
| Mike Land | IT Services Coordinator I | (714) 484-7061 |
| Paul Hamblin | IT Technician II | (714) 484-7078 |
| Abed “Andy” Majdalawi | IT Technician II | (714) 484-7112 |
| Mazen Itani | IT Technician II | (714) 484-7110 |
| Ismat “Matt” Kahlon | User Support Analyst | (714) 484-7157 |
| Zifeng “Gary” Xie | IT Specialist, Systems Application | (714) 484-7111 |
Administrative Support Hours of Operation
| Monday | Tuesday | Wednesday | Thursday | Friday | |
| Fall/Spring/ Summer Semester |
8 a.m. – 5 p.m. | 8 a.m. – 5 p.m. | 8 a.m. – 5 p.m. | 8 a.m. – 5 p.m. | 8 a.m. – 5 p.m. |
Application Support Directory
| Adobe Apps | Cypress Help Desk | (714) 484-7157 |
| Argos | NOCCCD | (714) 808-4849 |
| Banner Security | Samy Orellana at District | (714) 808-4869 |
| Canvas | Nando / Distance Ed | (714) 484-7052 |
| CC Connect | Cypress Help Desk | (714) 484-7157 |
| Clock Work | Summer Justice / DSS | (714) 484-7104 |
| Cranium Café | Counseling | |
| CurricUNET | Marbelly Jairam | (714) 484-7011 |
| Degree Works | Counseling | |
| E-mail Password Change | Cypress Help Desk | (714) 484-7157 |
| Microsoft O365 Online | Cypress Help Desk | (714) 484-7157 |
| myGateway Password Change | mg.nocccd.edu | |
| On Base | NOCCCD | (714) 808-4849 |
| Online Classes | Nando / Distance Ed | (714) 484-7052 |
| Parking Registration | Campus Safety | |
| SARS | Lou Tran | (714) 787-7052 x48741 |
| Schedule Helper | NOCCCD | (714) 808-4849 |
| Software Install | Cypress Help Desk | (714) 484-7157 |
| Student Registration | Administration and Record | |
| Time Keeper | Cypress Help Desk | (714) 484-7157 |
| Track Dat | Sarah Jones | (714) 484-7000 x48420 |
| Turn-it-in: | Individuals’ Department Office Manager’s | |
| VDI | Cypress Help Desk | (714) 484-7157 |
| VOIP/Phones | Cypress Help Desk | (714) 484-7157 |
| VPN | Cypress Help Desk | (714) 484-7157 |
| Web Dev | Zi | (714) 484-7111 |
| Zoom | Cypress Help Desk | (714) 484-7157 |