How to Book an Appointment Online

Visit the Charger Access Portal at

*You must have applied for services with our program to book an appointment with this system.

Step 1

DSS Portal home screen

Click on “Book an Appointment” to get started.

Step 2

DSS Portal Appointment Home Screen

Review the instructions on
the main page.
Click on “Schedule an
Appointment” in the main
menu to get started.

Step 3

Image of myGateway login screen

Log in using your myGateway ID and password.

Step 4

DSS Portal Book Appointment Choose Availability screen

Select the type of availability you would like to view from the drop-down menu.

Step 5

DSS Portal Book Appointment Select Counselor screen

You may choose to view a specific counselor’s schedule or you may view all counselors at one time.

Step 6

DSS Portal Book Appointment Locate Spot screen

Open appointments are designated with a blue box. Locate the time and day that you would like to meet by using the arrows or the calendar icon.

Once you have located the time you would like to book, double click the appointment block and it will open the booking form.

Step 7

DSS Portal Book Appointment Form page

After you have selected the time slot, you will need to complete the appointment booking form. Be sure to indicate the reason for your appointment.

Click “Confirm this booking.” You will receive a confirmation alert that your appointment has been booked successfully.

Step 8

DSS Portal Book Appointment calendar screen

You can click on “calendar” at the top of the page to view all scheduled upcoming appointments.

You can also cancel your appointment from this screen. To cancel, click the cancel button and then click “ok” on the dialog box to confirm your cancellation.

* If you have any questions or need assistance, please contact us by phone at (714) 484-7104 or email