Distance Education FAQs

Enrollment & Adding Courses

Should I take an online course?

Take the Online Readiness Quiz.

Where can I find online and hybrid course listings?

For course descriptions and methods of delivery, refer to the current class schedule.

Do I have to come to campus any time?

Required meetings are listed in the Cypress College Class Schedule. You should contact your instructor if any additional meetings are required.

How do I enroll in online and hybrid classes?

Enrolling in online classes is the same procedure as enrolling in on campus classes at Cypress College. Please visit the Registration Information page and refer to the Schedule of Classes for current offerings.

How can I add a class that is closed?

When MyGateway advises that a class is closed, a student can choose the option to be placed on the waitlist.  If a seat becomes available, the waitlisted student will be notified via email that they have 48 hours to add the class through MyGateway.  For more information, please refer to the find classes FAQ page.

MyGateway is telling me I need an Add Authorization Code. What do I do?

Once classes have started or when a class is closed, students must contact the instructor of the course they are interested in taking for an add authorization code.

I’m on a waiting list, can I login to Canvas?

You cannot login to Canvas until you are officially enrolled in class. You must contact the instructor regarding the status of your enrollment.

What happens once I’m enrolled?

Once you are enrolled, your instructor will contact you no later than the week before the class begins about the requirements and timeline of the course.

How will my instructor contact me?

Distance Education instructors need your valid email address before the class begins because they usually send emails prior to the start of the semester. Before you register:

  1. Update your current email address in MyGateway before registering for the course.
  2. Add @cypresscollege.edu to your email service. For successful electronic communication with Cypress College, be sure @cypresscollege.edu is a secure site (or on your white list, trusted list, etc.) in your email program.

How soon can I access my Canvas course site after I register for the class in MyGateway?

Canvas is updated for class enrollments two times a day (4:30 am & 4:30 pm).  Your instructor will email you when your course site is published.  Typically you will not have access to your course in Canvas until the first day of class.

Your Online Classroom

How do I login to Canvas?

If you forgot your password and need to reset it, click the “forgot password” link on the login page.

How can I learn to use Canvas?

The Distance Education Office is in the process of creating a student orientation for Canvas.  In the mean time, you can learn how to access and work in Canvas via the Canvas Student Guide.





I get this message when I try to login, “Canvas doesn’t have an account for user.”

This error appears because you are not enrolled in Canvas yet.

Publisher Access Codes: My instructor uses a publisher’s course site, how do I obtain an access code?

You must contact your instructor for this code.

Textbooks & Computer Labs

How do I buy textbooks for online classes?

The Cypress College Bookstore has all books required by all Cypress College classes. You can purchase your books online or in person.

Campus Labs: Are there computers on campus I can use for my distance education course?

On campus computers for online and hybrid student use are available in the Learning Resource Center in the first floor of the LLRC building. You may also find the other labs on campus useful to your online and hybrid work.

Attendance & General Policies

Attendance: How does attendance work in an online/hybrid course?

An absence may be identified as lack of academic engagement. It is the instructor’s responsibility to specify their attendance policy in the written syllabus. Contact your instructor if you have any questions.

Drop Policy: What is the drop policy?

In the case where a class is taught entirely online, instructors may drop students who have not been in contact with the instructor by the end of the first day of classes for that semester or short-term classes. While an instructor may drop a student who has poor attendance, it is the student’s responsibility to officially drop the class.

Netiquette: What are the do’s and don’ts of online communication?

For a guide to the do’s and don’ts of online communication please refer to the Albion Netiquette Home Page and Learn The Net’s Netiquette Basics.

Hardware & Software

What are the hardware requirements for taking an online or hybrid course?

For a list of hardware and software requirements please see the Distance Education Requirements page.

Which browser should I use for Canvas?

For a list of hardware and software requirements please see the

How can I access Canvas on my mobile device?

To access Canvas on your mobile device use your mobile browser.

Why can’t I see everything on the course site on my PC?

Your computer must have the settings and programs that might be used by the Canvas correctly loaded. These are listed in the Distance Education Requirements page.

Why can’t I see everything on the course site on my Mac?

For a list of hardware and software requirements please see the Distance Education Requirements page.

Microsoft Office: Where can I get a cheap copy?

The Foundation for California Community Colleges is offering a discounted student version of the Microsoft Office Professional software. Quite a good deal! Students must verify enrollment in Cypress College, instructions are on the site. Visit JourneyEd.com or call 1-800-874-9001.