Help for Faculty

The Distance Education Dean, Treisa Cassens, oversees the Cypress College Distance Education Program. She is your dean in your capacity as a Distance Education instructor.

Help for Instructors

As an instructor, you can access text and video help from your Blackboard course site: Control Panel > Help. Visit the Blackboard Help site.

For technical assistance, please submit a ticket using the Distance Education Ticket System accessible here. The DE Technology Manager serves as the first contact for instructors when you need technical support. The DE Administrative Assistant is the secondary contact for technical support. The Administrative Assistant is available to you by telephone and email during Distance Education office hours. Please email DistanceEd@CypressCollege.edu.

Help for Students

Faculty are the first line of support for student questions. As a Distance Education instructor, the college expects you to be the initial contact for student technical questions and to respond to student requests for help on a timely basis. Due to DE resource limitations, if students need assistance, faculty should contact Distance Education for guidance and then assist the student  based on the information that the faculty receives from Distance Education staff.

How to Report An Issue

If you experience an issue while using our learning management system, or have a student that needs assistance, please use the Distance Education Ticket System accessible here to report the problem. This is for faculty only. If students have not received a response from a faculty, then they can contact DE who will alert the department dean to connect the faculty with the student.

After your issue has been reported, additional information may be requested. Reply to the Distance Education staff promptly during the troubleshooting process. Your collaboration in providing additional clues and testing solutions is crucial for a speedy resolution.