Accommodations and Services

In addition to disability management counseling, DSS Counselors provide academic counseling. They work with students to develop and follow their education plan, answer academic and financial aid questions, and refer students to campus liaisons, when necessary.

To schedule an academic counseling appointment, DSS student should visit their Charger Access Student Portal and click on the Book an Appointment with a Counselor icon. If preferred, students may, instead, call the DSS office at (714) 484-7104 to schedule an appointment.

Cypress College makes every reasonable effort to accommodate students with disabilities as addressed by the Americans with Disabilities Act. Alternative due dates for course assignments and exams may be a reasonable accommodation in certain situations because a student’s medical or health circumstance poses challenges with completing assignments by deadlines. If a student has a disability with random or cyclical acute episodes and/or causes hospitalizations, the accommodation allows for flexibility in assignment or exam deadlines and when the episode interferes with the student’s ability to complete an assignment or exam in the expected timeframe.

DSS will consider an alternative due date for an assignment as an accommodation for a student with appropriate medical/disability documentation and after engaging in the interactive process with a DSS counselor. This accommodation will not be approved when it substantially alters the program or course. Assignments cannot be turned in after the course concludes and grades are posted (whichever comes first).

Accommodations are not meant to be retroactive. Missed assignments that occur prior to the instructor receiving the initial accommodation letter are not covered under the accommodation process. DSS recommends that those missed assignments be handled in accordance with the course assignment policy.

While a student may receive approval for this accommodation, it is incumbent upon the student to proactively reach out to a DSS counselor to arrange an alternative due date in advance, or promptly thereafter, for any assignment or exam affected by a medical or health challenge. Each request will undergo individual evaluation, and the student may be required to provide supplementary documentation to substantiate their specific request. It is important to note that this accommodation does not entitle the student to submit all assignments after deadlines, nor does it apply in the case of student study skills or time management issues or work overload. If a student’s absences and/or extensions become excessive, the student will be advised on their ability to pass the course, based on the instructor’s professional judgement.

Student Responsibilities

• The student will provide disability verification and meet with a DSS counselor to engage in an interactive process to discuss their medical condition/disability which could impact their ability to complete an assignment within a specific timeframe.
• Upon obtaining the initial accommodation approval allowing the consideration of alternative due dates, the student must use the Charger Access Student Portal to send an accommodation letter to their instructor. This letter serves as notification that the student may request alternative due dates.
• When experiencing a medical/disability challenge, the student must inform their instructor that they will be requesting an alternative due date through a DSS counselor.
• The student will complete the online Request for Alternative Due Date form.

DSS Counselor Responsibilities

• The DSS Counselor will review the request and assess the reasonableness of the accommodation involving alternative due dates for assignments and exams. This approval will be made through an interactive process with the student, taking the following factors into consideration:
  • The nature and extent of the student’s disability.
  • How the student is impacted by the disability.
  • The individual needs of the student, educational limitations and circumstances surrounding this request.
  • Relevant information in the student’s college record.
  • Additional documentation that the student provides.
  • The average time all students are expected to spend on assignments relative to the applicable deadlines and if the requesting student’s disability necessitates an extension beyond these deadlines.
  • If this accommodation would be a fundamental alteration to the course.
• If approved, the DSS Counselor will communicate with the instructor to establish the approved timeframe for the alternative due date.
• The DSS Counselor will email the student with detailed instructions.

Instructor Responsibilities

• After the DSS counselor contacts the instructor and provides a recommendation for an alternative due deadline, the instructor will communicate any concerns if they believe the alternative due date could fundamentally alter the course.
• If the instructor does not agree with the proposed extended deadline, a collaborative effort will be initiated with the DSS counselor to establish a new mutually acceptable date. Once the due date is finalized, the instructor will accept the assignment (or coordinate the exam) submitted by the student on or before the approved deadline.

Alternate media refers to instructional materials that are created in alternative formats to ensure accessibility for individuals with disabilities. These formats may include MP3 audio files, Kurzweil (text-to-speech software), large print, Braille, and tactile graphics, among others.

Procedure to use this service:

• Meet with your DSS Counselor to determine eligibility for alternate format accommodations.
• Purchase the textbook. Make sure to keep the receipt.
• Visit the Charger Access Student Portal and click on “Request Alternate Format Materials.”
• Login using your myGateway ID and password.
• Once you are logged in, click on “New Request” and enter the desired session and course from the listing.
• If there are no books shown for the course, you can click on “Searching for Books” and enter the title or ISBN of your textbook.
• Choose the textbook from the list and select the + symbol to add to your cart.
• Once all textbooks have been added, click the cart icon to proceed.
• Choose your desired format and then upload a copy of the purchase receipt.

Students should request this services as early as possible prior to the start of the semester.

Audio recording accommodation allows students with disabilities to record lectures. This accommodation is provided to students who have verified needs related to note-taking, ensuring equal access to educational content.

Auxiliary aids and services are provided to ensure equal access for students with disabilities. They are required by law (Americans with Disabilities Act, Section 504 of the Rehabilitation Act) to ensure non-discrimination in education. Examples may include sign language interpreters, note takers (electronic or human), audio recording technology, and instructional materials in alternate format.

Some students require breaks during class lectures due to disabilities or health conditions. For approved class breaks, students must meet with a DSS counselor who will review the student’s disability documentation, engage in an interactive process with the student, and then determine the appropriateness of breaks. If a student is approved for breaks, they are permitted to take short breaks during class. Depending on the type of break, the student should choose a seat near the door (or appropriate location) so they can excuse themselves from class quietly and without disruption. Students should take only necessary breaks and return to class promptly so they do not miss important lecture information. If a student’s breaks are disruptive or excessive, the instructor will share the problem with the student and the DSS office.

For the purpose of the DSS intake process, “distance education students” will apply for services through their Charger Access Portal on the DSS website. After they have submitted their application and uploaded their disability documentation, they will receive an email from DSS asking them to call the office to schedule their new student appointment. The appointment will be completed remotely, either by phone or Zoom.

Guidelines for Emotional Support Animals

Cypress College, Fullerton College, and North Orange Continuing Education (NOCE) are committed to providing equal access and opportunity to students with disabilities. The colleges of North Orange County Community College District recognize the importance of Emotional Support Animals (ESA) for some students with disabilities. An ESA is prescribed to an individual with a disability by a healthcare or mental health professional and plays a significant part in a person’s treatment or therapy. An ESA is not a “Service Animal” and, therefore, does not assist a person with daily living, nor accompanies a person with a disability at all times. Instead, an ESA’s role is passive and alleviates disability-related symptoms merely by being present.

The following guidelines and procedures ensure that individuals with disabilities who require ESAs can participate fully in and benefit from college courses, programs, and activities.

Student Responsibilities

• The animal must behave and respond appropriately at all times in public.
• The ESA must be under the control of the owner, at all times, and may not be left alone.
• The owner is responsible for any damage of personal property or any injuries to an individual caused by the animal.
• The owner must ensure the animal is “housebroken” and must clean up and remove all waste created by the animal.
• The ESA may not disrupt the operation of the College or any class, program, or activity.
• The animal must meet city, county, and state licensing and vaccination requirements.
• The owner is responsible for the animal’s care and well-being at all times. Any evidence of mistreatment or abuse will result in the removal of the ESA and will be reported to city/county Animal Services.

Approval for ESA

• Approval shall be made on a case- by-case basis and through an extensive interactive process with Disability Support Services.
• Students must provide DSS-specific documentation titled ESA Request for Information from a physician or mental health provider substantiating the need for an ESA. Contact DSS at (714) 484-7104 to access the ESA Request for Information form.
• The college is not required to grant reasonable accommodation that would result in a fundamental alteration of a program/class/activity or would constitute an undue burden on the college.
• Emotional support animals are not the same as service animals. Consequently, ESAs are not protected by the ADA. Therefore, the authorization of an ESA is considered a unique accommodation that may need to be negotiated every semester. If other students or employees are impacted by the presence of an ESA (i.e. allergic or fear of animal), then DSS and the student with the ESA will collaborate to secure an appropriate solution. Since ESAs are not protected by the ADA, NOCCCD does not recognize or allow all types of animals on campus.

Requesting an ESA

A student who wishes to request an ESA must contact, register with, and be approved by Disability Support Services.

A DSS-form, ESA Request for Information, is required from healthcare or mental health professional who has developed a therapeutic relationship with the student and understands their functional limitations. It must be filled out completely, including the name, title, and professional credentials of the evaluator.

Student Agreement

The student must receive DSS approval for an ESA accommodation prior to bringing the animal to campus. During the interactive process with a DSS Counselor, the student will sign the ESA agreement form.

Students will:

• Understand and abide by the ESA guidelines, procedures, and requirements.
• Agree to provide additional information, if required, to complete their request for an ESA on campus.
• Understand that if they fail to follow the procedures and guidelines, the college has the right to remove the ESA, and the student may be subject to disciplinary action under the Student Code of Conduct.
• Understand the college has the authority to remove an ESA from its facilities or properties if the animal becomes unruly or disruptive, unclean and/or unhealthy, and to the extent that the animal’s behavior or condition poses a direct threat to the health or safety of others.
• Acknowledge that DSS may disclose information regarding the presence of the ESA to individuals who may be impacted by the presence of the animal. Such disclosure shall be limited to information related to the animal and shall not be related to the individual’s disability.

Exam breaks are provided for students with disabilities that may interfere with test performance. This includes emotional difficulties, physical pain, fatigue, or other medical/health conditions that impact the
ability to take an exam.

Accommodations are determined based on the individual disability-related needs of the student through an interactive process with a DSS counselor.

Breaks are considered part of the extended testing time, meaning the test time does not stop during breaks. DSS counselors will take breaks into account when approving the accommodation of extended time for exams.

The High Tech Center at Cypress College is a specialized computer lab located in CCCPLX-100, where students can study and work using computers equipped with assistive technology software. It is designed to support students with disabilities by providing accessible tools that help make academic work more inclusive and efficient.

The college recognizes in-class aides for students who are limited in performing self-care functions or students who require prompting for behavior, staying on task, or following directions. In either case it is the student’s responsibility to arrange for his or her in-class aide. Cypress College is not responsible for locating, coordinating, or making financial arrangements for in-class aides.

An aide is not considered a student, and the aide’s participation in class is limited to assisting the student to meet accessibility needs (e.g., turning pages, getting out supplies, taking off coat, etc.) or behavioral needs. An aide is not to act on behalf of the student with instructors, students, or staff, engage in instructional activities, provide academic support, or in any way influence the student’s learning during class time. As we strive to increase independence, neither parents nor close family members

are permitted to serve as the student’s in- class aide, except under extenuating circumstances.

In-class aides are required to follow all college policies and regulations, including the Conduct Code. Failure in abiding by the agreed upon role will result in the aide’s presence on campus being limited or denied.

The student must give timely notification to the DSS office if requesting that an aide accompany them in class (in-person or virtual) so that DSS is able to consider the request and, if approved, notify faculty in advance. Additionally, the presence of a personal aide in the classroom (in-person or virtual) must be approved by the NOCCCD Board of Trustees. This board approval process takes time, so timely notification is imperative. The student is responsible for notifying and obtaining approval from DSS regarding any personnel changes. The student (and aide) must complete the In-Class Aide form every year prior to entering the classroom (in-person or virtual).

It is the student’s responsibility to:

• Submit appropriate disability documentation to DSS. The verified disabling condition and resulting educational limitations must support the necessity of having an in-class aide accompany the student in the classroom.
• Ensure that each in-class aide registers with DSS and signs the In-Class Aide Agreement and NOCCCD Waiver for Liability form each academic year.
• Ensure there is adequate time to obtain NOCCCD Board approval. This could take up to three weeks.
• Ensure that if personnel changes occur during the term, the new aide registers with DSS and signs a new In-Class Aide Agreement Form.
• Direct the activities of the aide in the classroom (limited to non-academic activities as described above).
• Abide by Cypress College’s policies, regulations, and procedures.

An in-class aide is not allowed to accompany a student in class unless permission is granted from The Disability Support Services (DSS) Program.

Students enrolled in college courses who are experiencing academic difficulties and believe they may have a learning disability may request a learning disability (LD) assessment. There is no cost to the
student for the assessment. To complete the LD screening, click on the “LD Screening” button below and complete the form.

Please Note: Do not complete this form if you are already a DSS student or if you have a different disability that may qualify you for services. Eligibility for LD assessment is determined by the LD Specialist.

If testing is prescribed, students will schedule a series of appointments to complete standardized tests that assess aptitude and achievement. The results determine whether a student is eligible for services through Disability Support Services (DSS). Students in high school special education programs and 504
programs may be asked to complete testing to continue to qualify for additional accommodations and/or services at college.

Students with certain co-occurring disabilities, such as Acquired Brain Injury (ABI) will not be tested for learning disabilities.

Memory aid accommodations allow students with verified cognitive or memory-related disabilities to use a pre-approved memory aid during exams. The content on a memory aid must be reviewed and approved by the instructor for each individual course and exam, as allowable content may vary depending on the nature of the class.

Note-taking technology refers to software designed to help students record lectures, organize information, and review material more effectively. It benefits a wide range of students, including those with attention-related disabilities and physical impairments that make writing difficult.

Below is the process to request and access note-taking technology (Glean or Otter):

• First, students must send their accommodation letters to their instructors by visiting the Charger Access Student Portal. View the step-by-step ‘How to Request Accommodations’ tutorial for instructions. Students must check the Note-Taking accommodation in order to receive this service.
• After the student has sent their letter, they will receive an email from DSS instructing them to schedule an appointment for technology training. Appointments may be scheduled using the Charger Access Student Portal. View step-by-step ‘How to Book an Appointment Online’ tutorial for instructions.
• After the student has scheduled their appointment, they will meet with the Alternate Media Specialist to discuss the technology options and to receive instructions on how to access the technology.

Students will have access to the software for one semester. They must contact the Alternate Media Specialist to renew their license.

Guidelines

This accommodation is unique and, therefore, not approved frequently due to the distinctive nature. However, DSS acknowledges the exceptional circumstances surrounding such a request and is prepared to evaluate it based on the student’s history, appropriate documentation, and in accordance with our commitment to equity and inclusion.

Class Attendance

Cypress College views class attendance as an individual student responsibility. Students are expected to understand and follow the attendance policy established by the instructor in each class.

Modifications to Course Attendance Policies

Some students with chronic health conditions that are episodic in nature and periodically worsen or unexpectedly “flare up” may experience legitimate barriers to class attendance and may need occasional exceptions to the class attendance policy. Due to the nature and/or history of the disability, periodic or occasional absences can be anticipated; however, students may not be able to give advanced notice of a disability -related absence. Some students may require treatment and, in some cases, hospitalization.

It is important to understand that, even if excused, absences might negatively affect academic performance because of the lack of benefit from full classroom interaction. Students who are eligible for occasional absences as an attendance accommodation are expected to keep up with the overall volume of coursework, including course content, lecture notes, and information presented during class. It is the student’s responsibility to arrange how they will obtain the information, such as by planning with their instructor or classmates to obtain notes from missed classes.

Process for using occasional absences as an accommodation

It is the student’s responsibility to initiate this interactive process with a DSS Counselor for the approval of the accommodation.

• The student must select this accommodation when they are submitting the accommodation letters through the Charger Access Student Portal. This should be done prior to the beginning of the semester, or as soon as possible after the need for an exception arises. (Instructors are not expected to extend a deadline that has already passed.) After the student completes this step, the instructor will receive an email stating that the student submitted their accommodation letter. The instructor will access the accommodation letter via the Instructor Portal.
• The student must contact the instructor to initiate the process to develop an agreement for how the accommodation will be facilitated. This agreement should be in place at the beginning of each semester, or as soon as possible after the student requests the accommodation. DSS recommends that agreements with instructors are put in writing (e.g. outlined in an email, etc.). Example:
  • Name of instructor
  • What is the current attendance policy for the course as stated on the course syllabus?
  • What modifications can be made to the policy to accommodate students with disabilities?
  • Is there a maximum of absences the student is allowed without penalty?
  • When and how is the student notifying their instructor of their disability-related absence?
  • How will the student submit assignments which are due on the day they are absent?
  • Is there a timeframe by when make-up exams need to be completed?

If assistance is needed, students can request help from their DSS Counselor or Director by calling (714) 484-7104 or scheduling a counselor appointment through the Charger Access Student Portal.

When attendance accommodations might not be reasonable

Attendance accommodations might not be reasonable in some cases. Missing too many class meetings might threaten the integrity of the course as offered and compromise the educational experience of other students in class. Below are some examples of when attendance accommodations may not be feasible.

• Project-based classes in which students utilize class meetings to work and learn as a group
• Lab courses, where the functional nature of the course relies on student participation as an essential method for learning
• Studio art classes in which the primary purpose is to utilize ongoing feedback from the instructor and other students as work progresses
• Field experience courses that require a specific number of hours in a practicum or internship setting over the course of a term Courses where student contributions are a significant component of the learning process

Excessive Absences

Students with extended absences or those who have missed too many class meetings and/or scheduled tests might find that a make-up plan is not workable. Instructors are not obligated to provide individualized instruction or to re-teach material that was missed. If absences become excessive, it may be necessary to petition to withdraw from a course or to ask the instructor for an Incomplete Grade at the instructor’s discretion.

As a student registered with DSS, you may qualify for priority registration after completing your new student appointment and orientation with a DSS Counselor. Your case file must be active at least two weeks before the first day of registration. Continuing students need to update their file annually (summer or fall) and have a comprehensive Student Educational Plan (SEP) on file after completing 15 units. To maintain priority registration, you must be in good academic standing, have completed 75% or more of units with grades of A, B, C, CR, and P, and not exceed 100 degree-applicable units at Cypress and Fullerton.

DSS provides readers and scribes for tests and in class for students who qualify. If students are eligible for a reader and/or scribe, they may ask for this service by requesting their accommodation letters through their Charger Access Student Portal and selecting the appropriate accommodation (i.e. reader or scribe). The DSS student will coordinate with DSS staff to secure a reader and/or scribe. DSS requires at least a five-day notice to secure a reader or scribe in class and/or for a test. Important: Students must remind DSS that a scribe/reader is needed before each test. Readers and scribes do not provide instruction, tutoring, or answer questions from students. Readers simply read the test, and scribes simply write (or keyboard) what the student says. DSS students should not ask the reader or scribe for other assistance.

Service Animals on Campus

A service animal is trained to perform some of the functions and tasks that people with disabilities cannot perform themselves.

According to the Americans with Disabilities Act (ADA), a service animal is defined as:A dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability.

Other species of animals, whether wild or domestic, trained or untrained, are not service animals for the purposes of this definition. In compliance with the ADA, service animals are welcome at Cypress College. Students with disabilities requiring assistance of a service animal on campus are welcome to register their service dogs with the DSS office. The DSS Counselor will recommend any additional accommodations appropriate to the functional limitations of the disability.

Requirements of service animals and their owners/handlers include:

• Dogs must be licensed in accordance with county regulations and wear current tags.
• Dogs must be in good health.
• The dog must be on a leash at all times, unless either the student is unable to use a harness or leash because of a disability, or the use of a harness or leash would interfere with the service animal’s performance of work or tasks.
• The handler must control the animal at all times. The care and supervision of an animal is solely the responsibility of its partner/handler.

In situations where it is not obvious that the dog is a service animal, staff may ask two specific questions:

• Is the dog a service animal required because of a disability?
• What work or task has the dog been trained to perform?

Cypress College may exclude a service animal from all or part of its property if a handler fails to comply with these restrictions in a manner that fundamentally alters the nature of Cypress College programs or services or poses a threat to the health or safety of others.

Service Animals in Science Laboratories

Based on the task a service dog provides to the student, it may be appropriate for the dog to attend science laboratories with the student. If deemed appropriate, the dog must be protected against chemicals, glass, etc. just like the student. It is the student’s responsibility to ensure the dog’s safety, this may include purchasing booties, a lab coat, and goggles for the dog and to train the dog to wear the protective gear while inside the lab. If appropriate, the dog should stay in a lab space away from potential spills while also keeping the student in its line of sight. Because service dogs are well trained, they should not pose safety concerns to others. If, however, the lab is not safe for the dog (even with protective gear), then the instructor should have a conversation with the student to determine an alternative.

An Interpreter will be provided through the DSS office for students who are deaf or hard of hearing (DHH) and who wish to use sign language as their primary and preferred mode of communication. A remote transcriber will be provided for DHH students who need to access information via real-time transcription services.

Requesting services:

• As soon as you register for a class, you may request services at deafservices@cypresscollege.edu or by submitting an Interpreter/Remote Transcription Request Form that is available in the DSS office.
• You must also select this accommodation in the Charger Access Portal when requesting accommodation letters.
• Interpreting or Remote Transcription services must be requested from DSS as soon as you register for a class and no later than two weeks before the start of classes. You must request services for field trips, on-campus appointments, and/or campus plays/concerts no less than two weeks before the event.
• You will be asked to read and sign a Student Contract for Interpreting/Remote Transcription Services prior to receiving the service.

Absences: If you plan on being absent, you must notify DSS at deafservices@cypresscollege.edu at least 48 hours in advance. If you are unexpectedly absent due to illness, car trouble, etc., please notify DSS as soon as possible. If you do not show up for class and do not notify DSS in advance on two occasions, your interpreting or remote transcription services may be suspended until you meet with a DSS Counselor or Director. If, after you meet with the DSS professional, your absenteeism continues, services may be terminated for the remainder of the semester.

Tardiness: Please notify the Interpreter Coordinator if you are running late. Interpreters and remote transcribers will wait fifteen (15) minutes from the scheduled start of class. If you arrive after that time, you may not receive services for that class period. Failure to arrive to class on time twice in a semester may result in your services being suspended until you have met with the DSS Counselor or Director.

Adds, Drops, or other Class Changes: It is your responsibility to notify DSS immediately of any changes to your class schedule, including course adds, drops, time changes, or cancellations.

Testing accommodations are adjustments to standard testing conditions that provide students with disabilities an equal opportunity to demonstrate their understanding of course material. These accommodations do not provide an advantage; instead, they help offset the educational limitations related to a

student’s disability. Examples of testing accommodations include extended time, a distraction-reduced environment, and breaks.

Please note: Extended time applies only to timed exams or quizzes that are taken in one sitting. This accommodation does not apply to exams or quizzes that are open for completion over one or more days. For example, if an instructor gives students a full day to complete an exam in Canvas, the extended time accommodation does not allow for an additional day. Also, DSS does not proctor online exams or quizzes for fully remote classes. Students are responsible for following the DSS testing accommodation procedures.

Failure to follow these steps may result in the loss of testing accommodation services.

Steps to Use Testing Accommodations

1. Log in to the Charger Access Portal and request your test accommodations, which are marked with a (T). Click on “Request/Access your Accommodation Letters.” Instructions can be found under Charger Access Portal Login and Tutorials. Accommodation letters will be emailed to your instructors after this process is completed for each class, each semester.
2. Discuss exam and quiz arrangements with your instructor. Determine whether your exams or quizzes will be online or on campus, and whether your instructor or DSS will proctor them.
3. If DSS is proctoring your exam or quiz, make an appointment through the Charger Access Portal at least five business days before the scheduled test. Instructions for scheduling are available in the How to Book an Exam Online tutorial.
4. If you miss two scheduled appointments during a single semester, your testing accommodations may be suspended until you meet with a DSS counselor or the DSS director.
5. All exams and quizzes must be completed in one sitting. You may not leave and return later to finish. You are responsible for monitoring your own time while testing.
6. Exams and quizzes must be taken on the same day and at the same time as your class unless DSS receives written approval for alternate arrangements from your instructor.
7. Instructors should submit all exams and quizzes to the Instructor Portal. Instructions for submitting can be found in the Submitting Exam Information tutorial.
8. DSS will not accept any exams or quizzes that are delivered by students.
9. Hard copies of completed exams and quizzes will be returned to instructors through campus mail or can be picked up by the instructor in person during DSS office hours. Students may not return completed exams or quizzes to instructors.

Students should remind instructors to provide DSS with a copy of the exam or quiz on the scheduled day. If an exam or quiz needs to be converted into an alternate format, DSS must receive it at least five days in advance.

Testing Environment and Rules

To maintain the integrity of the testing environment, DSS uses audio and video recording as well as computer monitoring in testing rooms.

Unauthorized items are not allowed in the testing area and cannot be accessed during approved breaks. Personal belongings, including books, bags, electronic devices, and other items not approved for use, must be placed in the designated cabinet. DSS is not responsible for lost or stolen items. Cell phones and smartwatches must be turned in to a DSS staff member and will be stored in a locked drawer until the test is finished.

Cheating is a violation of DSS testing services and may result in suspension of accommodations. If cheating is suspected, the exam or quiz will be stopped, and both the instructor and the Dean of Student Services will be notified.

Inappropriate Use of Testing Services

Examples of behavior that may result in suspension of services include:

• Chronic tardiness to testing appointments
• Failure to schedule testing appointments
• Inappropriate or disrespectful behavior toward DSS staff
• Use of unauthorized materials during testing
• Leaving the DSS testing center without permission or taking unauthorized breaks

Please inform DSS immediately if you experience any issues related to your testing accommodations.